Help Center

Find answers to frequently asked questions and get support for using the Crypteo platform.

Account & Security

How do I create an account?

Click on the "Sign Up" button on the homepage and follow the instructions.

How do I verify my identity?

You can verify your identity by navigating to the Verification page and uploading the required documents.

What should I do if I forget my password?

On the login page, click on "Forgot Password" and follow the instructions to reset it.

Trading

How do I place a trade?

Navigate to the trading platform, select the cryptocurrency pair, choose your order type (limit, market, etc.), enter the amount, and click buy/sell.

What are the trading fees?

Details about our trading fees can be found on the Fee Schedule page.

What is margin trading?

Margin trading allows you to trade with borrowed funds to potentially increase your profits, but also increases your risk. Learn more in our Trading Guide.

Deposits & Withdrawals

How long do deposits take?

Crypto deposit times vary depending on the network. Bank transfers (SEPA) usually take 1-2 business days.

Are there withdrawal limits?

Withdrawal limits depend on your verification level. Please check your account settings for details.